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Support / Ticket Submission

 

Hi,

 

Thanks again for purchasing your photos from us at your recent event. We try to ensure everyone receives their photos within 1 week of their event and are able to download them easily and quickly.

 

Sometimes e-mails get misrouted or folks have difficulty downloading their photos. Please try the following remedies and if that doesn't work please use the form below to contact us for further help. 

 

1. If you have received your e-mail, but can't download the photos:

  • You will not be able to download these photos from a military network, only a civilian Internet Service Provider, so forward your e-mail to an e-mail address you can access at home and try again.

  • Cut and paste the link in the e-mail to your address bar.

  • If these things don't work please fill in Part 1 below.

2. If you received your e-mail, but got the wrong pictures: (unfortunately this occasionally does happen)

  • Please fill in Parts 1 and 3 below.

3. If you haven't received your e-mail yet: (this does happen occasionally as well, usually because of typos on entering the e-mail address, or difficulty reading the address.)

  • Please check all of you and your spouse or date's e-mail addresses, both in-box and junk folders. Sometimes folks give us one address at the event, but are looking for the e-mail to arrived in a different inbox.

  • If this doesn't work, please fill in Part 1 below.

4. If you ordered prints, but haven't received them within one week:

  • Please fill in Parts 1 and 2 below.

 
 

Part 1:

Order Information

*REQUIRED

Name on Order:

*REQUIRED

Date of Event:

*REQUIRED

Location of Event:

*REQUIRED

Phone Number:

*REQUIRED

Unit:

*REQUIRED

E-mail address you requested your photos to be sent to:

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Part 2:

Mailing Address

If you left the event without picking up your prints, please give us your address below:

 

Street Address:

 

City:

 

State:

 

Zip Code:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Part 3:

Wrong Photos

If you received the wrong photos, please fill in the information for your order in Part 1 and answer the following questions that will assist us in getting your photos to you:

 

In the photo, was the Male, Female, both people, or neither in uniform?:

 

What rank was the person or persons in uniform?:

 

Approximately what time did you have your photo taken?:

 

What did the dress or suit of the person not in military uniform look like? Please describe color, length, distinguishing features, details etc:

 

What is the color and length of the lady's hair in the photo?:

 

If there was more than one backdrop to choose from, which one did you choose? (gray, tan, other):

 

Was there anything else that may help us find your photos?:

 

 
 

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